Refund policy

We want you to feel confident shopping with us. If something isn’t right, this policy explains how returns, refunds, and exchanges work at Finleycrest. Your statutory rights remain unaffected.

At-a-Glance

• Return Window: 30 days from delivery

• Condition: Items must be unworn, unused, unwashed, with all tags/labels intact, and in original packaging

• Return Shipping: Customer pays for change-of-mind or size issues; free if item is defective, damaged, or incorrect

• Refund Speed: Refunds issued within 3 business days after we receive your return. Your bank or card issuer may need 1–7 extra business days to process. Total refund time: up to 10 business days

• Restocking Fee: None

Cancellations

• You may cancel your order within 2 hours of purchase.

• If the order has already shipped, you’ll need to follow the return steps once it arrives.

Eligibility & Non-Returnable Items

To be eligible for a return, items must:

• Be unused, unwashed, with all original tags/labels, and in the original packaging

• Include proof of purchase (order confirmation or receipt)

Non-returnable items (unless faulty):

• Final-sale/clearance items

• Gift cards

• Personalized/custom-made products

• Underwear and lingerie

• Swimwear with hygiene seal removed
  

How to Start a Return

1. Email us at support@finleycrest.com within 30 days of delivery. Include:

   • Order number

   • Item(s) you wish to return

   • Reason for return

   • Photos (if item is damaged or incorrect)

2. We’ll send you a Return Merchandise Authorization (RMA) and instructions.

3. Pack your item securely with tags/packaging intact.

4. Ship using a tracked courier of your choice (unless return shipping is free).

 Items sent back without an RMA may be refused or delayed.

Exchanges

• Change of size/color: The fastest way is to place a new order and return the original for a refund.

• If we made a mistake (wrong or defective item): We’ll cover return costs and arrange an exchange at no cost to you.

Damaged, Defective, or Incorrect Items

• Please inspect your parcel on arrival.

• If there’s an issue, contact us within 2 days of delivery with clear photos of the item and packaging.

• Once verified, we’ll prioritize a free replacement or a full refund.

Lost or Delayed Parcels

• If tracking shows no movement or your order is late, contact us so we can investigate with the carrier.

• If your parcel hasn’t been delivered within 30 days of dispatch, we’ll offer either:

  • A replacement, or

  • A full refund (your choice).

Refunds — Timeline & Method

• Inspection: Returns are inspected within 3 business days of arrival.

• Refund: Once approved, refunds are sent to your original payment method.

• Bank Processing: Your bank/card issuer may take 1–7 business days to post funds.

• Total Timeline: Up to 10 business days from the day we receive your return.

Return Address

Returns are only accepted at the address provided in your RMA email. Sending items to any other address may result in refusal or delays.

Contact Information

If you need assistance regarding returns or refunds, please contact us:

• Email: support@finleycrest.com

• Phone: +44 20 3807 4316