Shipping policy

At Finleycrest, we keep shipping simple: clear timelines, free UK delivery, and proactive updates at every step. This page explains how we process, ship, and track your order.

Where We Ship

We currently deliver exclusively within the United Kingdom (England, Scotland, Wales, and Northern Ireland).
At this time, we do not offer international shipping — but we’re working on it.

Shipping Speed & Cut-Off

Order Cut-Off: 17:00 (London time, Monday–Friday). Orders placed after this time, on weekends, or on UK public holidays are handled the next business day.
Handling Time: 1–2 business days to pick, pack, and hand your parcel to the carrier.
Transit Time: 3–5 business days once dispatched.
Estimated Delivery Window: 4–7 business days from the time you place your order.

Shipping Cost & Service

Cost: Always FREE — no minimum spend required.
Carriers: We partner with trusted UK couriers such as Royal Mail, Evri, and DPD.
The carrier is automatically chosen based on parcel size, weight, and destination.

Tracking Your Order

Once your parcel leaves our warehouse, you’ll receive a shipping confirmation email with a tracking link.
You can also check your order status at any time [here].

Delivery Estimates (Guide)

Stage	Typical Time
Order Handling	1–2 business days
Carrier Transit	3–5 business days
Total ETA	4–7 business days

Address Changes

Before Dispatch: Contact us immediately if you need to update your delivery address. We’ll amend it if your parcel has not yet left our warehouse.
After Dispatch: Address changes may not be possible. In many cases, you can adjust delivery preferences directly with the carrier using your tracking link.

Missed, Delayed, or Lost Deliveries

If your parcel hasn’t arrived within the expected window:

Check your tracking link for updates or attempted delivery notes.
Look in common safe places and ask neighbours.
If still unresolved, email us at support@finleycrest.com with your order number.

If your parcel is confirmed lost or has not arrived within 30 days of dispatch, we will offer a replacement or full refund in line with our Returns & Refunds Policy.

Damaged Parcels

We’re sorry if your order arrives damaged. Please contact us within 2 days of delivery with clear photos of the parcel, packaging, and affected item(s). Once verified, we’ll arrange a replacement or refund as quickly as possible.